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Published on:

8th Oct 2024

Transforming Work Culture in Skilled Trades: Trust, Communication, and Empathy with Tyler Campbell

In this episode we discuss trust, open communication, and mental health in skilled trades. They highlight the importance of empathetic leadership, entrepreneurship as servitude, and fostering a positive workplace culture for success.

We’ve got a special episode that dives deep into the heart of what makes our industry tick—and what sometimes holds it back.

Joining us is Tyler Campbell, founder of Storybuilder Creative and a passionate advocate for positive workplace cultures in the construction industry. Together, we explore the vital role of trust and open communication, the necessity of self-awareness and improvement in leadership, and the often-overlooked importance of mental health resources for employees.

Tyler shares his unique journey from working in a family business to becoming an entrepreneur himself, all while emphasizing that entrepreneurship should be about serving others, not just chasing financial gain.

We also tackle some tough topics—the struggles faced by individuals in the skilled trades, the impact of toxic leadership, and the essential cultural shifts needed to improve workplace environments. Tyler offers practical solutions, from simple acts of kindness like taking employees out for lunch to implementing structured check-ins to ensure everyone feels valued and heard.

So, whether you’re an aspiring leader, an experienced tradesperson, or just someone curious about the industry, this episode is packed with insights and actionable advice that you won't

Tyler Campbell's BIO:

Tyler Campbell, known for his inquisitive nature and dedication to understanding various perspectives, recently delved into the world of skilled trades. His curiosity led him to Reddit, where he sought unfiltered feedback directly from the community. Tyler discovered a prevalent sense of enthusiasm and satisfaction among skilled trade professionals, with many expressing a deep passion and excitement for their careers. However, he also noted the challenges associated with the profession, such as coping with the intense heat. Through this exploration, Tyler gained valuable insights into the skilled trades landscape, highlighting both its rewards and obstacles.

Tyler Cambell Social Media:

Timestamped overview

00:00 Skilled labor pool challenges; difficult, lucrative work.

03:53 Kids perceive trades as difficult, unappealing careers.

09:10 Toxic employees should align with company values.

11:02 Toxicity and excellence coexist in company cultures.

15:00 Think strategically for sustainable construction business success.

19:17 Protect mental space; support employees facing difficulties.

20:12 Providing resources to improve workers’ lives together.

23:23 Family dynamic enabled long-term success and growth.

26:58 Promote thriving companies, eliminate toxic ones.

30:09 Distrust in employers regarding personal disclosures exists.

33:19 Servitude is essential for lasting, unique success.

5 Keys You'll Learn:

  1. Trust & Open Communication: Andrew emphasizes how critical it is for leaders to build trust with their team, paving the way for honest conversations—even when it's tough.
  2. Self-awareness & Continuous Improvement: Both Andrew and Tyler stress the importance of being a reflective leader. Recognizing your own shortcomings and always looking to improve can elevate not just you, but your entire team.
  3. Entrepreneurship as Servitude: Tyler drops some serious wisdom on how successful entrepreneurship is about serving others, not just chasing financial gain. He shares why humility and supporting colleagues are critical to lasting success.
  4. Mental Health Awareness: Mental health in the workplace is not just a trending topic; it’s essential. We discuss various practical solutions, like one-on-one check-ins and providing counseling resources to help your team feel truly supported.
  5. Changing Workplace Culture: Tyler and Andrew explore the impact of empathetic leadership and fostering a family-like environment at work. Improved workplace contentment means better retention and, ultimately, a healthier industry.

Trust in leadership, Open communication, Self-awareness, Continuous improvement, Entrepreneurial servitude, Humility in business, Peer support, Personal development, Respect in the workplace, Mental health awareness, Substance abuse resources, Personal check-ins, Small company engagement, Simple employee support actions, Three-question check-in method, Domestic abuse awareness, Empathetic leadership, Construction industry opportunities, Family business dynamics, Positive workplace culture, Labor shortage solutions, Investment in employees, Supportive work environment, Workplace safety, Family-like workplace, Toxic workplace culture, Skilled trades challenges, Workplace bullying, Job hopping, Mentally healthy businesses.

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Show artwork for The Lost Art Of the Skilled Trades

About the Podcast

The Lost Art Of the Skilled Trades




Welcome to The Lost Art of the Skilled Trades, the ultimate podcast dedicated to celebrating and exploring the world of skilled trades. Hosted by Andrew Brown, a passionate advocate for the trades industry and co-founder of Toolfetch, this podcast is your go-to source for knowledge, inspiration, and practical advice. Andrew brings a unique perspective shaped by years of hands-on experience, entrepreneurial success, and a deep commitment to elevating the trades.





Dive into the fascinating and ever-evolving world of skilled trades, where creativity, problem-solving, and dedication come together to build the world around us. From carpentry and HVAC systems to electricians, plumbers, millwrights, and beyond, every episode uncovers the grit, determination, and artistry that define the people behind these essential professions.



Andrew’s journey began with a life-changing moment on September 11, 2001, when he worked alongside tradespeople, first responders, and community helpers at Ground Zero. This experience inspired him to dedicate his life to advocating for the unsung heroes of the trades. Through his company Toolfetch, Andrew has helped provide tools, equipment, and resources to industry professionals worldwide. Now, through this podcast, he continues his mission to spotlight the craftsmanship, hard work, and dedication of tradespeople everywhere.




Each episode features in-depth interviews with industry experts, seasoned professionals, and rising stars in the trades. From contractors and electricians to HVAC specialists, plumbers, carpenters, and more, listeners will gain insider knowledge about the skills, tools, and strategies needed to thrive in these essential fields. Andrew also speaks with educators, advocates, and business leaders who are working to inspire the next generation of tradespeople, offering a fresh perspective on the value and opportunities within the trades.




At its core, The Lost Art of the Skilled Trades is more than just a podcast — it’s a celebration of a culture built on pride in craftsmanship and an unwavering commitment to excellence. In a time when traditional career paths are overemphasized, this podcast shines a light on an alternative: rewarding careers in skilled trades that offer creativity, financial stability, and the satisfaction of building something tangible.




Whether you’re a seasoned trades professional, an aspiring craftsman, or simply curious about the industry, this podcast is your ultimate guide to the untold stories and secrets of success in trades like refrigeration, building, plumbing, and construction. Join Andrew Brown as he celebrates the artistry, resilience, and innovation of the skilled trades — and inspires a new generation to pick up the tools that keep our world running.




About Andrew Brown

Andrew Brown is a fervent advocate for the skilled trades and is dedicated to addressing and then fixing the trades shortage gap. Through platforms such as social media, podcasts, and live events, he tirelessly promotes the benefits of the trades to students, parents, and educators. For over 23 years Andrew along with his co-founder has built one of the country’s largest on-line tools and equipment eCommerce companies - Toolfetch - focused specifically on the Industrial & Construction Supply Industry.




Follow Andrew Brown

YouTube: https://www.youtube.com/@Toolfetch

LinkedIn: https://www.linkedin.com/in/andrew-brown-b1736a5/

TikTok: https://www.tiktok.com/@andrew.l.brown

Website: https://www.toolfetch.com




About your host

Profile picture for Andrew Brown

Andrew Brown